Call Handling
- Auto Attendant & Custom Call Routing
- Time Based Routing
- Music/Messaging On-Hold
- Ring Groups
- Cell Phone in Ring Group / Queue
- Call Transfer – Attended & Blind
- Call Waiting
- Call History
- Click-to-Call / Call Back
- Contacts / Personal Directory
- Do Not Disturb
- Call Queues
- Call Parking
- Follow Me – Simultaneous Ring
- HD Voice
- Inbound Caller ID Name
- Intercom Paging
- Unlimited Calling
- Missed Call Notification
- Audio Conferencing – 3-Way.
Productivity Tools
- Mobile App (iOS/Android)
- Web Phone / Softphone
- Presence – Know Who’s on a Call
- Missed / Abandoned Call Notification
- Voicemail
- Voicemail Transcription
- Voicemail Notification – eMail
- Voicemail Notification – SMS Text
- Internal Chat / Group Chat
- SMS Texting
- Video Conference Meetings
- Dial by Name Directory
- Distinctive Ring Tone
- Call Screening
- CRM Integrations
- Coaching / Call Monitoring – Listen, Whisper, Barge
- Call Recording
- Call Reporting – Basic Call Detail Record
- User Web Portal
- Admin Web Portal
- Hot Desk
Call Center Functionality
- Call Disposition / Scoring
- Call Center Agent Login
- Call Center Supervisor Portal
- Call Center User Portal
- Call Center Wallboard
- Agent Stats and Availability Reports
- Reporting: Queue, Abandoned Calls, Dialed Number, Agent, etc.
- Emailed Reports
- Analytics Dashboard
- Real Time Stats Grid
- Agent Wrap-Up Time
- Advanced Queuing – Longest Idle, Linear Cascade, Round Robin, Wait Position Announcement
- Queue Callback
